For furniture products, compared with the sleek and sleek service of the shopping guides, the real service quality of the merchants should be the after-sales link after buying the furniture. After-sales distribution, installation, use and maintenance, etc., the probability of problems in the after-sales link is relatively large. Today, Xiaobian based on the three major pain points of furniture after-sales service, teach you how to ensure your own after-sales.
Delivery link
Many consumers have encountered the problem of untimely delivery after purchasing furniture. It is understood that in order to avoid the backlog of furniture sales, dealers often adopt the post-sales purchase strategy, which is to determine the consumer's order and then place an order with the manufacturer. Moreover, in order to obtain more profit margins, some dealers like to accumulate orders, and when the order reaches a certain amount, the order is placed to the manufacturer, which inevitably affects the delivery time.
Installation link
According to the consumer's report, the installation workers quickly started the installation work as soon as they entered the door, completing the rapid but quality deviation. Some insiders have reflected that in many cases, this does not blame the workers' shackles. Some dealers will arrange excessive tasks for the installation workers. In order to catch up with the workers, there will be a phenomenon of rushing to work, leaving hidden dangers for consumers. .
Use link
Under normal circumstances, except for a small number of dealers, most dealers do not provide product descriptions to consumers when selling furniture to clarify the warranty responsibility, and do not take the initiative to guarantee the after-sales service to the consumers. The furniture is only open receipts and even the invoices are not open. In order to attract consumers, some furniture dealers have made a "lifetime maintenance" commitment, but often for the show to attract consumers.
Weapon
For the long after-sales delivery period of furniture, delay problems, unified international home recommendations, after setting the decoration style and decoration effect, you can start to buy furniture, and even you can choose the furniture and then decorate the style. Buying furniture in advance can leave enough delivery time to avoid delays in the renovation due to long cycle times.
At the same time, Xiao Bian advises consumers to buy well-known brands in regular home stores. Mature brands are more thoughtful in product distribution management, and can basically guarantee on-time delivery and standard installation. After purchasing the furniture, the consumer can also contact the sales staff from time to time to urge the engineering department to deliver the goods in time. In addition, when buying furniture, don't take the dealer's verbal promise seriously, it is best to make the contract clear, pay the account to request the official invoice, and let the dealer write the details of the promise into the contract, to avoid the quality problem is difficult to defend rights.
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