Mr. Chai told reporters about the events. “A few months ago, our unit purchased a 400ml 'Lux' shampoo bottle at the US supermarket near Taiyuan Shengli Bridge. Two weeks ago, I was scratched by a sharp bottle cap when opening the shampoo bottle cap. Fingers, When I was using it, my fingers were scratched again and the wound was still deeper on Saturday.I then found a good promoter, who promised to help me contact the manufacturer and took a photo as proof. Later, I phoned the head office of 'Lux' and the staff promised to give me a return and pay for medical expenses.I asked them to change the design of shampoo bottle caps, but they said that their products are qualified products that have been tested by the state. , and have not encountered a similar complaint."
Regarding the issue that Mr. Chai reflected, the reporter dialed the customer service phone of “Lux†in the afternoon of the same day. The staff was very sorry for Mr. Chai’s experience. “We also learned that there are some problems with this product packaging design. We will treat Mr. Chai. The situation reflected was timely feedback to superior leaders, and product packaging was gradually improved.†At the same time, the staff member also made it clear that Mr. Chai will be returned and bear medical expenses.
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