After ordering a piece of furniture, I found that the color is far from the sample; if I want to return it, I find that I can't retreat; the furniture has passed the warranty period, I don't know who to look for, and the repair price is very high.
How much do you know after the sale of furniture? According to the survey, 32% of the respondents had problems with the furniture. Among the furniture that had problems, the highest damage rate was the sofa, which accounted for almost half of the furniture. Wood products such as wardrobes and coffee tables also account for a relatively high proportion, and the damage rate in kitchen and bathroom is not low. For the troubles caused by the damage of these furniture, 80% of the respondents indicated that they have not enjoyed the after-sales service. As for why 80% of the respondents did not enjoy the furniture after-sales service, 50% of the respondents said that because they do not know the home has after-sales service.
Many furniture products lack the after-sales link, so that consumers have no way to ask for help; while furniture as a large product, the service life is often longer, but the warranty period and maintenance period are relatively short. Taking mahogany furniture as an example, its characteristics determine that after-sales maintenance becomes an important part and has certain professionalism. However, when the reporter visited a number of mahogany furniture stores, most of the store sales staff said that they can only provide one-year "three guarantees" service. If the "three guarantees" period is exceeded, they need to provide "paid services".
Compared with the lack of after-sales, many merchants are “very hurt†even if they can provide a complete after-sales service. Mr. Ma bought a washing machine before, spent about a thousand dollars, and spent a few years on the warranty period. Some time ago, the customer service called Mr. Ma and asked if he needed an extension.
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Yiwu Shengshang Stationery Co., Ltd. , https://www.ss-stationery.com