Integrate Resources to Improve Operational Efficiency - Talk about Printing ERP

Enterprise Resource Planning (ERP) is a hot topic in the printing industry in the past two years. Its core content is the reorganization of business processes, involving management of the company's logistics, finance, human resources, and sales. A well-established and smooth ERP system can effectively integrate resources, improve production efficiency, reduce costs, increase profits, and enhance competitiveness in the long run. But why are the few companies currently implementing resource planning in the industry?

The reason is very simple. In addition to the fact that they are still watching the emergence of successful examples, and because the implementation of enterprise resource planning is a long-term investment, the actual results may not appear until 12 to 36 months later. In today's fiercely competitive but marginally slimmer printing industry, spending heavily on the introduction of powerful printing equipment may be able to achieve immediate improvements in business volume, but spending hundreds or even millions of dollars for enterprise resource planning exists. The risk of failure, the return is not as effective as eating a real-time results, companies wait and see the ERP hesitation seems easy to understand.

In fact, although the definition of ERP is not difficult to define, its concept and specific content are not clarified. ERP is developed from the basis of MRP (Manufacturing Resource Planning), the manufacturing resource planning system. MRP mainly focuses on material control and production scheduling, and it evolves into the overall planning and control of the production process.

ERP is generally understood as an "operational management system that integrates all available resources of the enterprise and is optimally configured", and is one of the important tools for the implementation of enterprise process transformation. It runs through the shared database and follows standard procedures throughout the company's financial, production, human resources, sales, logistics and other parts, connecting all departments, so that departments can share information. For example, through the contact of the network, the order processing staff can inspect the customer's past order records and related information in real time. They can also learn the physical status of the materials, and can also know the production schedule of the factory, so that they can handle the production more flexibly and efficiently. Order.

Most people have misunderstandings about ERP. They think that its implementation is equivalent to the computerization of enterprise operations. However, all management software is called ERP, and it ignores the fact that ERP actually involves the reorganization of the entire management process. In addition to management software, it also contains computer hardware and The management consulting services involved in process transformation are focused on the change of process structure and the integration of resources, rather than relying solely on computer technology to assist employees in handling work. A comprehensive and effective ERP system can help enterprises to automatically handle business processes and reduce the processing of non-core tasks, so that relevant human resources can be allocated to more valuable and effective work. Therefore, the implementation of ERP projects generally takes from a few million to tens of millions of dollars, and the system can operate for a specific period of time as long as three years. The effectiveness is also not real-time.

Many companies that are interested in implementing ERP but still do not have an in-depth understanding of the system have mistakenly thought that the economic benefits of ERP, such as cost savings, increased profits, etc., will appear in the short term after the implementation of the system. They do not know that the overall technical cost will increase after the implementation of ERP. Even at the beginning of the application, there are "adaptations" such as order processing and slowdown of storage speed. Some companies think that ERP is a panacea for the company from the ERP is not to make the enterprise from management confusion into a systematic, the company must first have a certain management base, such as with a systematic production process, financial management system, etc., can be expected to be effective System integration resources.

Management confusion has become a panacea for systemization, and the premise that successful implementation of ERP is not recognized is that companies must first have a certain management foundation. For example, a company must first have a systematic business process, financial management system, etc., before it can be expected to outline the process integration framework and the specific feasible integration model before introducing the ERP system.

However, I believe that the most deterring companies from deviating from ERP is the change in employee attitudes. As mentioned earlier, the implementation of ERP involves business process reorganization. In the long run, it is a further change in corporate culture and work environment. For employees who are used to working in the same process, this change often brings them unclear prospects. Fear, but their sincere cooperation is the key to the smooth implementation of ERP. Therefore, failure to successfully reverse existing concepts and guide employees to understand the benefits and benefits of ERP is often the biggest obstacle hindering the company's move towards ERP. Many of the resource planning systems that have been implemented by half are often forced to terminate their operations under various attitudes of resistance and non-cooperation.

Yin Yongrong, chief consultant of the New City Computer System Consultant, also stated that the most common resistance to the implementation of ERP lies in the mentality that employees do not want to change. "Because of the shift from manual to computer systems, the impact is very great. Faced with this situation, we will first set targets with management and then implement them by the next-level employees. In short, we will increase the entire system. The transparency of the development allows more communication between management and subordinates."

However, even if it overcomes the mentality of resistance, the specific implementation of ERP will face certain difficulties. "The introduction process of the ERP system will encounter many difficulties. It will take a long time to complete the project. It will take three or four months to complete, but it will continue to fail to really work for one to two years." Specific problems such as :"Because the printer is always unfamiliar with the computer, some customers expressed the need to implement it through the computer system. For example, after the production department requested sales of the tribal orders, the relevant documents must be locked in real time and cannot be modified. The sales department would like to Can change the bill at any time, these problems need the two departments to coordinate with each other first." Of course, the successful operation of the system, the effectiveness of the use of the user is still very attractive. "For example, the program can be designed to be pre-warned on the day before delivery. The principle is to associate the delivery department with the production and ordering department so that the delivery department can grasp the current status of the production process and the order. There is a link. When customers call to inquire about the status of the printed matter, the sales department can track the current production progress of each work order or batch of goods in the domestic plant in real time even in Hong Kong."

The basic requirement for the implementation of ERP is that the operations of the various departments of the enterprise must be systematic. However, Yin Yongrong believes that many companies have not yet reached the level of integration of information such as customer service, cost control, and staffing.

"Today, computer applications are very popular. ERP is a weapon of competition for enterprises. One customer recently contacted said that the peers implementing ERP are already very competitive. If they are still not implemented, they will lag behind. This shows that ERP is now a must for the industry. For an investment, just as any company now has e-mail and computer assistance to handle business, implementing ERP requires a lot of manpower and material resources, and how to make enterprises aware of the urgency of implementation is the challenge we face today. I think Hong Kong. The company's eyes are not long enough. On the contrary, domestic companies dare to dream and always look to their own companies. They are always required to raise the level of information technology and even dare to use the price of Hong Kong people to introduce the system."

“There may not be many successful examples of ERP application in the printing industry. We hope we can create more successful cases in the future so that the industry can fully appreciate the benefits of information technology in enhancing competitiveness.”

Although the number of suppliers currently providing ERP services in the printing industry is still relatively small, in addition to the common people-recognized ERP services, there are more innovative and cost-effective solutions in the market.

"Current customers can use a franchise fee of up to $1,000. They can manage the online printing business 24 hours a day. Or they can use the service of our printing quotation foreign aid center for a single price of $25," said Huang Guoliang, president of McCann Technology Co., Ltd. .

He mentioned all-weather service. The operating procedure is that the customer pays $1980 per month, and he can use McCann Erickson's online printing business management system to enter the order 24 hours a day. The system automatically considers the product thickness, manual processes, and the number of losses. , Best paper selection and other items. The completed document will be emailed to the user within two minutes. The user can also receive the relevant information through the mobile phone.

Another kind of more labor-saving printing quotation foreign aid center scheme, users only need to pay $800 administrative fee, can be $25 a single price, enjoy the service of foreign aid center on behalf of the order. "Customers only need to fax the relevant data to us, we will analyze the contents on their behalf, and that is the times for the receipt and complete the other party, and the customer can also request a work order." That is, the cost of the printing company's use of the order entry staff can also be Save together.

"Mastering the problems faced by customers and providing targeted solutions are the essence of ERP services," Huang Guoliang pointed out. "The success of the combination of the printing industry and IT depends on how much support the customer has given."

"A lot of customers choose to develop their own management systems, or continue to try different vendors' software, and ultimately fail to implement ERP successfully. What they are facing is not just a loss of money. When your company is relatively Powerful, but failing in production, the cost you pay is not just tens of thousands of dollars but the opportunity cost in the next few years, thus giving competitors the opportunity to breathe and grow."

He lamented that the current understanding of ERP among enterprises is still insufficient, and some visions are not enough for the long-term, so that the supplier's technology is even better. It is also difficult to use it. "In the implementation of ERP, various departments of enterprises need a lot of technical adjustments. If there is no data in each department, we have no experience to help. The problem for the printing industry in Hong Kong is to use the same printing machine to complete different types of Prints have undergone tremendous changes. It is difficult to establish fixed-color deposits as in foreign countries, and the variability in the quotation of manpower is large. The problem has existed for a long time, but they still do not think that they are ill and need to find a doctor."

"The emergence of ERP should be supported by a person who understands the outlook. If the business leaders do not have a very broad perspective, they will not make any investment. The employees will be self-protected, afraid of being punished, and will resist the mentality. So you ask me where Enterprises are suitable for implementing ERP, and I will answer: If the leadership of a company has a retired mentality, it will not be implemented. But it seems that the second generation of printing companies are still young and still hope to show their strengths and promote If the business of the company goes forward, there will be motivation for adoption."

"People often say that printing is a sunset industry. I think that printing is not a sunset. Only the people's state of mind is the setting sun. If our hearts are not facing reforms, then it is truly one hand that will push the destiny of the industry to the setting sun."

Reprinted from: Graphic Arts

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