Kitchen printers are one of the must-have cash register accessories in the catering industry. They often work in a kitchen with smoke and smoldering. It is inevitable that failure will occur. Today, Jiaweiwei Xiaobian talks about the causes and treatment of the kitchen printer. method.
When using the POS cash register to print normally, the kitchen printer does not produce paper. First, confirm what interface your printer is. There are three common types, LPT interface, USB interface and network port.
The first is the fault handling of the LPT interface.
The first step is self-test. First click the program in the lower left corner of the POS cash register, then click on the printer and fax to check if there is a related kitchen printer driver. If you find no driver, please contact the cash register manufacturer in time to let the after-sales personnel install remotely. The kitchen printer driver can be used. If you have already installed the print driver, try turning off the power, then press and hold the FEED button, turn on the power, and release the paper feed button for about three seconds to see if the print is correct, otherwise it is the print roller (black That small cylinder) is broken.
The kitchen printer with USB interface is almost the same. However, since many cash register software does not support USB-type drivers, we must first test which USB is used on the driver when selecting the port on the cash register software. The mouth, and then go to the cash register software settings one by one test, until the print out.
The processing method of the printer at the network port is more complicated.
(1) First check the IP address of the network port printer: turn off the power - press and hold the paper key - turn on the power, after a few seconds let go, print a self-test strip out, there is IP, usually 192.168.XXX.XXX This form.
(2) Return to the printer driver, then click on the port - configure the port to see if the address inside is the same as the IP address obtained by the printer self-test. If you agree, look at the following, if you don't agree, change the consistency and then apply and print the test to see if you can print.
(3) With the printer address, the IP on the port is the same as the kitchen printer. It is necessary to check whether the POS cash register IP is synchronized with the printer. The specific way is: right click on the network neighbor of the cash register desktop - attribute - right click Local connection - attribute - TCP/IP protocol in the point - attribute. In the regular, the main point is to use the following IP address circle, then IP fill in 192.168.XXX.XXX+1 or -1 (the IP of the cash register cannot be the same as the IP of the kitchen printer, for example, the printer is 192.168.123.100, then the IP of the computer You can fill in 192.168.123.99 or 192.168.123.101, and then the subnet mask below does not need to be used, the default network management does not need to control, just click the bottom of the determination. Then test the print on the drive to see if it can be printed.
Through the above methods, if you still can't print the paper, please contact the seller's after-sales personnel in time. There may be problems inside the printer, and further inspection is needed to determine the cause of the malfunction.
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