After the exposure of the Da Vinci incident in 2011, the furniture industry was placed under the spotlight, attracting more and more attention from consumers. Recently, reporters have received reports from the public that the buyers have problems, but they are difficult to defend their rights.
Nowadays, testing has become a stumbling block for some merchants to seize consumer rights protection. Many consumers have reported that merchants often put consumers' rights protection into a dilemma on the grounds that they need to issue quality inspection reports. After all, it is not only costly to detect furniture, but also the furniture is scrapped. In the entanglement, some consumers have to give up.
The reporter learned yesterday that since last year, Guangzhou 12315 has an average of more than 100 complaints about furniture per month, some of which are aimed at the situation where the product does not deal with the quality problems of the products. There are many furniture markets in Guangzhou. Relevant experts suggest that the government can guide the furniture market to promote the merchants' first payment system, which in turn urges merchants to operate in good faith.
Complaint: Buying furniture is difficult to return
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A few days ago, the reporter received many consumer complaints, reflecting that the purchase of furniture suffered a flicker, but it is difficult to return.
Aunt Tang, who is in her 60s, said that in June 2011, she bought a set of sofas at a counter in a large furniture city on Kangwang Road and spent 3,900 yuan. At that time, the merchants were guaranteed to be genuine leather, and they lost ten yuan. They also said that "the sales price cannot be invoiced." Who expected, Aunt Tang bought the sofa back and sat for about 3 hours, red itching around the thighs, skin allergies, spent more than 400 yuan treatment in the hospital.
Soon after, Aunt Tang asked the merchant to request a return, but the merchant asked her to test that the sofa was not leather.
"I don't know how to do it well. If you really want to go and test this road, you still have to work hard." Tang Ayi had no choice but to look for the industrial and commercial department.
"I want justice, not money!" Another consumer, Mr. Ma, is more realistic. He bought a whole set of bedroom furniture, including beds, bedside tables, bookcases, etc., which cost more than 30,000 yuan, but these furniture have been Exudes an unpleasant smell. In this regard, the merchant insisted that the quality is no problem, and asked Mr. Ma to issue an unqualified test report before it can be processed.
After several twists and turns, Mr. Ma went to the city quality inspection center for formaldehyde testing, which cost more than 800 yuan. The results showed that the formaldehyde exceeded the standard by more than 2 times. With this test report, coupled with the coordination of industry and commerce, the other party finally agreed to refund 95%.
According to the statistics obtained by the reporter from the 12315 Command Center of the Guangzhou Municipal Administration for Industry and Commerce, in the first half of the year, the center received 295 furniture consultations, 664 complaints (applications) and 20 reports, accounting for 0.40% and 1.92% respectively. And 0.27%. This means that the average monthly complaints exceeds 100; and the complaints mainly point to the problem that the merchant does not handle the product after the quality problem occurs, the merchant fails to deliver the goods on time, and the ordered furniture is not on the board.
Visit: Furniture sales are not transparent enough
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In fact, in recent years, the quality inspection rate of Guangzhou furniture products has not been high. Corresponding to the complaints from consumers, in April this year, the Municipal Quality Supervision Bureau conducted a random inspection of the quality of furniture products produced in Guangzhou, and a total of 43 batches of products were inspected. The qualified rate of physical quality inspection was only 55.8%, with 6 batches. The amount of formaldehyde released from the panel furniture exceeded 25%, and the manufacturers used unqualified wood-based panels and inferior adhesives for cost reduction; there were 15 batches (62.5% of the total unqualified) wooden cabinet stability project. Qualified, the manufacturer used a thin back plate to save material, causing the product to be unbalanced after the drawer was pulled out or the door was opened.
Relevant persons from the National Center for Quality Supervision and Inspection of Furniture Products (Guangdong) also said that the average pass rate of furniture in Guangdong Province in recent years is 70%-80%.
The reporter learned that at present, the furniture products are not included in the catalogue of the national mandatory “three guarantees†period, and the “three guarantees†period agreed by the operators and consumers is implemented, and this also causes some fuzzy areas in furniture consumption. Many merchants are not very transparent and transparent about whether furniture can be returned or not tested. Some sellers will not issue invoices on the grounds of promotion, etc., and the test qualifiers are required to be presented after the buyer has confirmed the purchase. The consumer is not fully informed beforehand.
Recently, the reporter visited the furniture stores such as Xiangjiang Home City and Meikemeijia. In a furniture store, the reporter asked about a white leather corrugated one meter eight bed is what the skin of the material, the sales staff was originally called "imported yellow cowhide", but later changed the mouth to say "all produced in Shenzhen", and laughed that "how is possible From France to the mattress and bed to Guangzhou." She saw the reporter's unrequited look, and quickly said: the sofa can provide a five-year warranty, the mattress can provide 20 years of quality assurance, but did not know whether the problem can be returned after the sale.
In the Essen Allen brand area of ​​the “Meikemeijia†home decoration store, the reporter asked to check the quality assurance book of the furniture. The clerk answered that there is no guarantee in the mall, they are all at the headquarters, but as long as they buy the furniture, they will guarantee the book. Copies will be sent to you. Buyers think that the family has quality problems, how to deal with them? The clerk said that if the buyer finds a problem, he or she will make an opinion after self-testing, and the third party will not take the legal notice to solve the problem.
Difficulties: the business shirks responsibility, consumers can not afford to hurt
"If the furniture rights are to pass the self-testing link, it is quite troublesome." Mr. Ma’s feelings of trying the furniture inspection revealed the difficulties of the furniture defenders. Ordinary citizens do not know the way to detect furniture. Even if they know it, they will take into account the consequences of costs and so on.
The reporter learned that the more authoritative furniture testing institutions in Guangzhou include the Guangzhou Quality Inspection Institute and the Guangdong Quality Inspection Institute. The latter's furniture testing center is located in Shunde.
Yesterday, the reporter called the Building Materials Fire Services Department of the Guangzhou Quality Inspection Institute. The staff said that the department only accepts the physical and chemical properties and mechanical properties of the furniture according to national standards, such as formaldehyde content and stability, etc. Leather, solid wood, not capable of testing.
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