Wardrobe odor was repeatedly defended after protesting merchants refused

[ Chinese wardrobe network ] [Chinese wardrobe network ] The current custom furniture market lacks a unified national or industry standard, and the customization process has not been standardized, resulting in frequent consumer complaints. For example, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, and the common contract clauses such as “full payment when signing the order” are hot spots for consumer complaints.

Wardrobe after sale

Wardrobe odor was repeatedly defended after protesting merchants refused

Wardrobe odor was protested

At the end of the year, Ms. Wang bought a custom closet at a home store. After signing a contract with the seller, the other party sent the designer three times to measure the door. The two parties agreed on the delivery time. But when the goods were delivered to the door, during the installation, she found that the wardrobes were all able to be installed, and they started to smell a little. At first they just thought it was like this. As long as the windows were ventilated and breathable, they disappeared, but one month passed, the smell There is still, for this reason, Ms. Wang has called the merchant many times, but the other party is still unwilling to send people to visit.

Ms. Wang bought the furniture on December 3 at the end of the year and paid a deposit of 1,000. The delivery smelled a pungent smell. At that time, it was normal for the new wardrobe to emit such a odor, and the balance of 9500 was paid. As soon as the taste was exhausted, she opened the door and opened the window for ventilation. To prevent the formaldehyde from affecting the health, the family did not immediately stay.

"This has passed for more than a month. I didn't expect it to be too strong. Even the neighbors couldn't stand it. They called us several times to protest." Ms. Wang said that in this case, she only went to the merchant. Reflected, however, even if it went to the storefront of the closet furniture factory located in the furniture store, the other party did not send someone to the door.

After the merchant refuses to be good, he repeatedly argues

After the event, Ms. Wang called the mobile phone contact person on the purchase order. The other party initially said that it was inconvenient to serve on the grounds of Fengxian. Later, she blamed the odor on other materials used by Ms. Wang to decorate her new home.

After such an explanation was refuted by Ms. Wang, the person in charge of the furniture factory attributed the reason to the fact that Ms. Wang did not open the window after she purchased the furniture. After being refuted by Ms. Wang again, the other party said that it may not be related to Ms. Wang’s vinegar in the room after she placed the new furniture. It is recommended to buy ten pounds of vinegar for a period of time after indoors.

The other party called this phenomenon a normal phenomenon, which is a paint smell. When Wang asked the other party whether the formaldehyde content in the furniture was tested according to national regulations when the furniture was shipped out, and whether the formaldehyde content met the national standard, the other party clearly stated “no” and further argued: if the country’s formal formaldehyde content is strictly To compare, there is no set of furniture in the home market, and no set of furniture meets the standards.

The key is to look at the service

Nowadays, the idea of ​​heavy price and light service is not only for consumers, but also for businesses, including stores. Although some stores have a department in charge of after-sales service, in general, their supervision of after-sales service is not enough.

In fact, if a company wants to develop in the long run, the key is to look at the service. The service is to support a company to go farther, the service is crowded, and the brand is built. Winning the hearts of consumers has invisibly won more invisible consumers.

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