Recently, Mr. Yang, a Wuhan netizen, reported to the Sina Hubei Consumer Complaints Channel that he felt that there was a quality problem after receiving the newly purchased furniture, but the defender failed to provide the Three Guarantees Agreement.
In his reflection, Mr. Yang wrote that on August 13 he went to the Chinese furniture CBD shopping street in Hankou North Avenue, Huangpi District. After that, I saw a set of furniture at the merchant's office of the 1-3 storey and 1st floor of the 27th floor of the CBD. It was bought at a price of 33,800 yuan, including sofas, coffee tables, TV cabinets, dining tables, and round tables.
On September 11th, Mr. Yang received the furniture and found that the coffee table and TV cabinet products had scratches and paint fading. In addition, the fabric at the bottom of the sofa was fixed with stapler needles, and the arrangement was not neat and the spacing was uneven. At the same time of receiving the goods, there is no signing and acceptance, the industry does not have the certificate, the specification, the warranty card and the invoice. The seller only issues a sales (order) contract without an official seal.
On the photo provided by Mr. Yang, a sales (order) contract indicating "Yaobang Furniture Mall" listed the model number, quantity and total amount. Another photo of the card return receipt shows that the amount is 33,800 yuan, the time is August 13, 2018, and the payee is "Haobao Wang Furniture Business Department of Hankou, Wuhan Huangpi District". In the other two photos, there is a scratch on each side of the table and the table.
Mr. Yang said that due to dissatisfaction with the furniture he received, he communicated with the merchant and asked for a refund. After being refused by the merchant on the grounds of “no problem with qualityâ€, he also asked the seller to communicate and was told to mediate according to the three-package agreement provided by the merchant.
"I have not received the Three Guarantees Agreement or contract until now." Mr. Yang said that he had no choice but to ask for help from the Sina Hubei Consumer Complaint Channel.
In this regard, Zhang Hubei, a member of the Sina Hubei Consumer Complaints Advisory Group and Hubei Shouyi Law Firm, said that in this case, Mr. Yang can apply for quality certification to the quality supervision and appraisal agency, and defend the rights according to the results.
If the buyer and the seller have carried out the authoritative quality appraisal, but the appraisal results are inconsistent, and the two parties fail to reach mediation, Mr. Yang can file a lawsuit to defend the rights.
Zhang Liang said that there is currently no specific three-package regulation on the quality of furniture in China, even if the national mandatory standard "Consumer Use Instructions (Furniture)" is only vaguely stated, "the quality guarantee period is two years, and the repair and replacement are carried out. And the return of the package, did not specify the specific deadlines, responsible persons, operating regulations of the three guarantees.
Therefore, it is recommended that consumers ask the seller to provide the "Three Guarantees Service Card for Furniture Product Quality" when purchasing furniture, and carefully read the relevant contents of the product quality, after-sales service, breach of contract, etc. in the purchase contract, and try to agree on the "three guarantees" in written form. Terms.
For more furniture industry information, please pay attention to the official website of the furniture city http://
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