Pull test machine common problems and solutions

Question 1: Why does the "Click Start" test always show an "Online Failure" prompt? How can this be resolved? The "Online Failure" message typically means that the software failed to establish a successful connection with the machine. First, check if the serial cable is properly connected to your computer and if the machine is powered on. Ensure there are no issues with the physical connection. Next, go to the menu and select "Set Connection." Choose the appropriate COM port that your device is using. If you're unsure which COM port is being used, try connecting one by one until the connection is successful. If the issue persists, close the software, power off the machine, and then restart both the machine and the software before trying again.

Question 2: Why does the software get ejected after some time? How to solve it? This usually indicates that the software has exceeded its valid usage period. To resolve this, contact the manufacturer or authorized support team to obtain a registration code. Once you receive the code, re-register the software to restore full functionality and prevent further interruptions.

Question 3: When clicking "Raise" or "Lower," the machine runs much faster than the set speed. What should I do? This issue may occur due to incorrect parameter settings. Before testing, make sure to disable the "Speed Closed-Loop Control" in the user parameter settings. Avoid enabling the speed closed-loop control if the displacement encoder is not connected or if the displacement has not been calibrated. Incorrect configuration of these settings can cause the machine to run at an unintended speed, leading to inaccurate operation.

These troubleshooting steps should help resolve common issues during machine operation. If problems persist, it's recommended to consult technical support for more detailed assistance. Always ensure that all connections are secure and that the software is up to date for optimal performance.

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